SUPPORT
Support.
Something broken, a number that looks wrong, a food missing from the database, or an idea? Email novyn.app@gmail.com.
What to include
It gets fixed faster with:
- What you were doing when it happened.
- What you expected, and what happened instead.
- Your phone and OS version, if you know them.
- A screenshot, if there was anything to see.
How long it takes
Usually within a couple of days. This is not a company with a support desk; it is one person who also goes to school. If something is actually broken for you, say so in the subject line and it goes to the front.
Reporting a wrong food
Nutrition data comes from the USDA database plus a hand-curated set on top. If a food has bad numbers or is missing entirely, send the name and where you looked for it. Curated entries are the ones with a BASIC badge, and those get fixed directly.
Your account and your data
You can delete your account and everything in it from inside the app: Profile → Delete account. It is permanent and immediate — workouts, runs, meals, weight history, photos and coach conversations all go. What is stored and who can see it is set out in the privacy policy.
Subscriptions
Novyn+ is billed through your Apple Account, not by Novyn, so cancellations and refunds are handled in your App Store settings. Email if something looks wrong and it can be checked from this end.